Main pageNewsAbout usStructure of ACERTBenefits for our clientsDirectory of certified clientsServicesFeedback


To the attention of interested organizations!

Any organization interested in certification of its quality system in ACERT Bureau may send us a request by filling in the document "Identification Card of Organization for certification" - forwarding it to us.

 Application for surveillance and recertification audit of QMS


Order and rules of rendering services

Order and rules of rendering services on quality system certification are stated in ACERT Bureau document.

Rules for use of Certificate of Conformity and Conformity mark are presented in the document.

General about certification process:


At this stage, an Organization carries out selection of a certification body. Here complex systems of certification body rating can be applied, and Organizations can also focus on requirements of their customers, partners or professional associations.
At this stage, we ask you to complete the Identification card. This is what we need to assess complexity of audit and necessary resources and competence from our side.
On the basis of information from the Identification card ACERT Bureau analyses its possibility to carry out the audit and calculates complexity of the audit in audit-days and prepares a business proposal for you.
The preparation stage is completed by signing the certification agreement. 


Stage of certification - preliminary assessment of management system and document review.

Preliminary management system audit is performed by auditors of ACERT Bureau to determine readiness of an Organization for certification and commitment of its management to the quality management principles. Complex of the key requirements for the organizational structure, procedures, processes and resources of the management system are audited.

The organization should submit a set of controlled copies of valid documents, describing the management system to the audit team leader. Document review is carried out to determine adequacy (i.e., completeness, degree of conformity, relationships, absence of internal contradictions) of the management system documents for the requirements of the applied standard.

According to the results of the preliminary assessment, the team leader prepares a Report with recommendations on management system certification and indication of all problem areas and observations, as well as the draft of the certification audit plan. Works on certification stage 1 are performed mainly in your head office and some of the production sites of the Organization.

Certification Stage - detailed certification audit of activity compliance

Certification audit should be held no later than six months after the certification stage 1 (pre-certification).

The purpose of the audit is to identify conformity of Organization's management system, its processes and workplaces to all applicable requirements of the applied standard(s) and Organizations own internal documents, evaluation of management system effectiveness and its ability to achieve the established objectives within the framework of policy implementation, assessment of Organization's fulfillment of legal and other regulatory requirements related to products.

Works on the second stage are held both in administrative premises, and on production sites of Organizations.

Certification audit consists of the following stages:

A) Opening meeting. Introduction of the audit team members and experts, presentation of the audit Program and Plan, brief presentation of methods and procedures to be used during the audit and registration of nonconformities, answering questions.

) Audit of conformity at particular workplaces. Audit process itself consists in work of audit team and experts on collection of objective proof through observation of working conditions, conduction of arrangements for process management and ensuring working conditions in the audited Organization's departments, interview, examination of documents and records for their further review and assessment.

C) Audit team meeting, preparation of assessment results. Before closing meeting, audit team and experts gather for execution of audit results.

D) Closing Meeting The purpose of the closing meeting is presentation of the audit team and experts conclusions upon results of the Organization's management System audit with recommendations for ACERT Bureau management on recognition of its compliance with the requirements of the applied standard.


Registration and execution of certificate(s) of conformity are performed after elimination of non-conformities, identified during the certification audit. This should be conducted within three months.

Along with certificates, Organization receives the regulatory document: "Rules for application of ACERT Bureau certificate and conformity mark".

Certificate of conformity is valid for three years provided its confirmation during surveillance audits.

Claims and appeals

In case of Organizations disagreement with conclusions and decision of audit team, or if there are complaints or comments to auditors, Organization has the right of appeal or claim. This activity is regulated by ACERT Bureau Orders and rules (Part I, cl.2.6) . The complaint / appeal form is available here.


The purpose of surveillance audits is to identify the fact that Organization maintains management system, fulfills the provision on continuous improvement, assessment of management system effectiveness and determination of activities conformity to the applied standard and requirements for management system.

Surveillance audits are carried out minimum once a year (in specific cases, an unscheduled surveillance audit is conducted). The first surveillance audit should be conducted not later than 12 months after the certification decision. Further surveillance audits should be conducted within the period after +/- 2 months since the date specified in the audit report, in case if scheduled surveillance is not conducted within this term, validity of the certificate shall be suspended.

If the certified Organization needs to extend the validity of its certificate, it shall inform ACERT Bureau of its need to be recertified. This should be done not less than three months prior to the expiry date of the Certificate of conformity, and not less than 15 days prior to the established date of the previous Conformity certificate confirmation. According to the results of recertification audit, a new certificate of conformity is issued. 


Certification Scopes

Initial accreditation of ACERT Bureau maintains the following certification scopes stated with appropriate EA-code:

  • rubber and plastic products (14);
  • non-metallic mineral products (15);
  • basic metals and fabricated metal products (17);
  • machinery and equipment (18);
  • electrical and optical equipment (19);
  • shipbuilding (20);
  • other transport equipment (22);
  • information technology (33);
  • other services (35);
  • other social services (39).

In case of necessity to perform certification of organizations of other scopes ACERT Bureau can obtain authority from Accreditation Body DAkkS in an established order.