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Benefits for our clients

Direct cooperation with the customers

Our customers (applicants) are the basis of our existence and development, without their orders and their confidence expressed in such a manner ACERT Bureau existence appears to be under threat. Realizing this fact by every employee of the Bureau is the basis of our cooperation with the customers which is being built on the following principles: seriousness, confidentiality, professionalism and partnership.

In business communication with client organizations, we strive to:


  • to achieve clear understanding of our customers' wishes and needs they pay for our services;
  • to maintain achieved agreements and fulfill taken liabilities within the contract with a customer.
  • fullfillment of customer's wishes and needs is the first priority work comparing with other obligations;
  • if customer's wishes and needs exceed our capacities then following our principles of communication - professionalism and partnership- it is necessary to explain to a customer the reason of impracticability of his wishes.

Satisfaction of customers is the main estimation indicator of our success.



Selection of ACERT Bureau for certification of quality management systems of Russian-based enterprises has a row of advantages:


  • promotion of international recognition of management systems certificates of Russian organizations is the main purpose of our services for accredited certification of management systems of domestic enterprises according to the requirements of international standards of the ISO 9000 series;
  • recognition of the competence of the certification body of ACERT Bureau in VCS INTERGAZCERT in relation to certification of management systems and assessment of business reputation;
  • international recognition of ACERT Bureau certificates among all IAF / MLA member countries;
  • recognition of the competence of the certification body of ACERT Bureau in the Federal Accreditation Service in relation to certification of quality management systems for compliance with the requirements of GOST R ISO 9001-2015;
  • openness and honesty towards the client is our credo in the provision of services;
  • constant interaction with our clients throughout the entire period of maintaining the certificate registration creates additional value for improving the processes of the client's business;
  • high competence and responsibility of ACERT Bureau staff in all processes and at all stages of service provision.